Customer Success Stories

Multiple Industries and Verticals

vaia.‘s AI-Employees work in multiple industries. From Real Estate and E-Commerce to Healthcare Providers.

Available 24/7 without a Break

vaia.‘s AI-Employees are available 24/7, never sleep or get sick or ask for holidays. Even during peak hours.

Cost Saver and Money Maker

vaia. not only saves a lot of labour costs but also demonstrably contributes to more sales.

Not only Customers, Happy Customers

vaia. increases customer satisfaction through immediate, personalized interactions.

Revolutionizing Customer Service with AI-Employees

Challenge

A German medical supply company was overwhelmed by 3,500+ monthly phone calls, limiting staff productivity and negatively impacting revenue.

Solution

They implemented and integrated vaia.’s Digital Receptionist Sophie seamlessly with their phone system. Sophie now handles all incoming calls, answers standard queries, and only transfers complex issues to human staff, ensuring human staff can focus on revenue generating tasks.

Results

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    ROI achieved within weeks
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    Staff freed up for revenue-generating activities
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    Improved customer service with 24/7 availability
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    Significantly reduced wait times for callers

Getting Qualified Meetings Booked on Autopilot

Challenge

A well-established mid-size fitness software company needed more and better leads without hiring more staff.

Solution

A combination of vaia.‘s AI-Employees Sam, Jake and Sara attract and qualify leads and book Sales-Meetings on Autopilot.

Results

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    More meetings in the first month than the whole previous year
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    50% reduction in administrative tasks
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    24/7 lead qualification based on the user's interaction
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    Positioned the company for future growth and innovation

Transforming Surveys with AI-Employees

Challenge

An E-Commerce Store needed to digitize and automate a complex survey process that was labor-intensive and time-consuming.

Solution

They integrated vaia.‘s Feedback Manager Hamid  in their phone system and CRM to conduct surveys, analyze responses, and provide instant, personalized feedback. As a bonus, participants can discuss their results with the AI-Employee, asking questions and receiving tailored advice.

Results

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    Created a sustainable, scalable survey method
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    Dramatically reduced labour costs
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    Increased customer satisfaction through immediate, personalized interactions
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    Boosted revenue through improved customer engagement
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What vaia. Can Do for You

Think of vaia. as the ultimate multitasker that can handle the day-to-day needs of your business.

Inbound Calls

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    Answer Calls Professionally

    vaia. manages incoming calls human-like, delivering a consistent, welcoming experience to all callers. 24/7 and in multiple languages!
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    Provide Information Instantly

    vaia. answers FAQs and provides business details and addresses customer needs on the spot, no matter the number of calls.
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    Efficient Call Routing

    vaia. seamlessly transfers calls to the right department or agent, reducing wait times and ensuring clients get the support they need.

Outbound Calls

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    Lead Reactivation

    vaia. automatically reaches out to cold or inactive leads, determining interest and scheduling follow-ups with your team when prospects are ready to reconnect.
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    Lead Qualification and Appointment Setting

    vaia. knows your marketing campaigns and qualifies leads and schedules appointments with your team, ensuring only the right leads speak to you.
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    Customer Feedback Collection

    vaia. can conduct follow-up calls with recent clients, gathering valuable feedback to help you refine and improve your services.
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